iPad Safety app

Client Compass Group | Company Deloitte Digital and Apple | Lead Product Designer Emma Mirabelle

This was Deloitte Digital Australia’s first enterprise delivery project with Apple as part of their Apple Alliance. My role was to lead the iOS design by working closely with both Apple and Compass Group stakeholders.

Project focal question

How can we deliver an iOS app for Compass Group that improves health and safety outcomes for employees and builds a stronger culture around safety?

Discovery phase

During the 'Discovery' phase we conducted 7 user workshops and 1 remote survey with Compass Group employees to understand ways of improving health and safety outcomes at work. We invited over 150 employees and of those who we reached out to, approximately 70 employees provided their input.

• 10 x Chefs
• 12 x Frontline leaders
• 5 x Food and beverage staff
• 6 x Recreational, site reception & support roles
• 11 x Trade and maintenance staff
• 18 x Health and safety employees
• 5 x Additional leadership responses

We listened to what Compass Group employees said, we recorded their feedback and added these notes into a virtual whiteboard tool to synthesise through an affinity mapping process.



We used the DVF framework to prioritise features using both the qualitative findings paired with quantitative product feature rankings from employees to indicate desirability. Viability was determined through financial and strategic led conversations with the key client stakeholders. Feasibility was based on what we could reasonably achieve within the scope, budget and with the allocated tech resources.

Key features of the app

• Visibility of what employees said and what managers actioned - "You Said We Did"
• Ability to report hazards when they are identified in an engaging way - "Interactive Hazard Identification"

Working with Apple

During Design, I collaborated closely with Apple to ensure the iPad app was meeting the Human Interface Guidelines. For instance, Apple endorses segmented controls over filters due to the number of clicks involved in filters. When exploring the design pattern to proceed with, we needed to choose between a hierarchical and flat navigation approach so I did some research and uncovered the following which directed the decision to design a hierarchical navigation.

Hierarchical navigation should be used when:

When the app does not have multiple categories at the same level, instead actions sit in a clear hierarchy

The app is more transactional and less exploratory

iOS Examples: Settings, Mail

Flat navigation should be used when:

The app has multiple discrete content categories at the same hierarchical level e.g. ‘Games, Apps, Arcade’ or ‘Accounts, Rewards, Profile’

When the app is more content driven and exploratory in nature

iOS Examples: Music, App Store

One challenge that occured when working on this project was managing each party's incentives. Apple wasn‘t building the app, Deloitte was. Therefore we needed to balance user experience with feasibility and scope creep (both with the client and Apple).

Key project accomplishments:

Led the design stream to design an iPad app in 8 weeks (4 weeks of Discovery research, 4 weeks of Design)

Ran multiple co-design sessions with Apple using best practice iOS patterns

Ran 7 interactive virtual workshops with 70+ employees at Compass groupfrom a range of roles and sites i.e. college chefs, Navy maintenance staff, cleaners on mining sites, caterers on defence sites

Mentored a junior UX designer in research approach and using Sketch tocreate user flows and wireframes

Created a design system in Sketch to document modules and templates

Led multiple client review sessions and managed difficult clientconversations around scope and design approach